Contact us
Email apps@nepassorcier.com. We read every message.
To help us answer quickly, please include:
- your RapidExtract version (choose RapidExtract › About RapidExtract)
- your macOS version (choose Apple menu › About This Mac)
- the type of document (Excel, Word or PowerPoint) and its file extension
- the exact message RapidExtract showed, or a screenshot of it
Please don't attach confidential documents. If we need a sample file to reproduce a problem, we'll ask, and we'll suggest ways to send a copy with nothing sensitive in it.
Requirements
- A Mac with Apple silicon. Intel-based Macs aren't supported.
- macOS 14 Sonoma or later.
- Documents in Office Open XML format:
.xlsx,.xlsm,.docx,.docm,.pptxor.pptm.
Older Office 97–2003 formats (.xls, .doc, .ppt) aren't supported. If you have one, open it in Office and save a copy in the newer format, then open that copy in RapidExtract.
Using RapidExtract
Open a document
Drop the document on the RapidExtract window, or click the button to choose it. You can also select the document in the Finder, then choose Finder › Services › Extract Embedded Files, or Control-click it and choose Services › Extract Embedded Files.
Choose and save files
RapidExtract lists the embedded and linked objects in document order. Select the files you want, then choose Save Selected… to save them to a folder, or Save Selected as ZIP… to save them as one archive.
From the keyboard, use ↑ and ↓ to move between files and Space to select or deselect the focused file.
Change the language or text size
Open RapidExtract Settings. You can choose English, French, German or Spanish, and make the text bigger or smaller. Changes apply immediately.
Messages you may see
“No embedded or linked objects were found.”
The document doesn't contain any embedded files. What looks like an attachment may be a picture of the file's first page, or a hyperlink. If you expected an attachment, ask the sender to check how it was inserted, or to send the file itself.
The document is password-protected or protected by your organization
RapidExtract can't read encrypted documents, including those protected with sensitivity labels or rights management. Ask the sender for an unprotected copy, or open the document in Office and save a copy without protection.
An older Office 97–2003 file saved with a newer extension
The file's name ends in .xlsx, .docx or .pptx, but inside it's an older-format file. Open it in Office and use File › Save As to save a copy in the current format, then open the copy in RapidExtract.
The document uses the ZIP64 format
Very large documents are sometimes saved in a format RapidExtract doesn't currently support. If you can, ask the sender for a smaller version, or for the embedded files themselves.
The document is too large, damaged, or not a valid Office document
RapidExtract stops when a document is larger than it can safely handle, is damaged, or isn't really an Office document despite its name. Try opening the document in Office and saving a fresh copy. If Office can't open it either, ask the sender to send it again.
“Linked object … not stored in this document”
The object points to a file stored somewhere else, such as the sender's computer or a network share. Only the link is in the document, so there's nothing to extract. RapidExtract never follows these links. Ask the sender for the file itself.
“This embedded object had no filename. RapidExtract named it.”
Some objects are stored without their original name, or with a name that can't be recovered. RapidExtract gives them a sensible name so you can save them. You can rename the saved file in the Finder.
Warnings
Warnings point out files that can run code. They never stop you from saving; they're there so you can decide what to do with each file.
Executable or script
The file is a program, script or shortcut, identified by its name or by its contents. Don't open it unless you trust the sender and expected it.
Macros
For macro-enabled formats (.xlsm, .docm, .pptm), RapidExtract tells you whether macros were actually found, or that it couldn't check fully. If a file contains macro code its type shouldn't have, RapidExtract tells you to treat it with caution.
Unrecognized object
RapidExtract can't tell what the object contains. Check with the sender before opening it.
Common questions
Does RapidExtract change my document?
No. It reads the document and saves copies of the files you select. The original stays as it was.
Does RapidExtract upload my documents anywhere?
No. All the work happens on your Mac, and the app is built without permission to connect to the internet. See the privacy policy.
Extract Embedded Files doesn't appear in the Services menu
Make sure you've opened RapidExtract at least once and that a supported document is selected in the Finder. If it still isn't there, choose Apple menu › System Settings › Keyboard, click Keyboard Shortcuts, choose Services, and turn on Extract Embedded Files.
Will it work on my Intel-based Mac?
No. RapidExtract requires a Mac with Apple silicon. To check, choose Apple menu › About This Mac and look for “Chip” followed by an Apple M-series chip.
Can it extract files from emails or PDFs?
No. RapidExtract works with Excel, Word and PowerPoint documents only.